With Ergosoft Customer Care contracts, you’ll receive fast hands-on technical support from Ergosofts renowned Customer Care team whenever you need it.
Find the package that is right for you and your business with our tiered support products. Enjoy priority handling of your tickets, guaranteed response time and screen-sharing assistance to resolve any issues you might encounter when printing with the Ergosoft RIP.
|Access to Documentation Portal|
|Telephone Support (Via call-back, in combination with TeamViewer session only)|
|Hands-on Help: Remote Screen-Sharing Assistance, via TeamViewer|
|Maximum response time from initial Support Request.
First priority response when Office Hours resume.
|8 Hours||4 Hours||2 Hours|
|Fast Access Account for quick remote help|
|Included training webinar on individual topics||1 Hour per Year included||2 Hours per Year included|
|Support for configurations with more than 3 printers|
|Support for Ergosoft Sequoia Feature Pack|
Which versions of the Ergosoft RIP are eligible for Customer Care?
|Ergosoft 16 or newer||Full Support available, including code-based fixes. In active development.|
Last Release 15.6
|Discontinued. Limited Support, restricted exclusively to troubleshooting the product as-is. No codebased fixes or updates are available. All Development has been discontinued.|
|Version 14 and older||Legacy. Product is not supported in any capacity.Update is required.|
|Free||Free||Available if software was
purchased via Reseller
|Support Agreement – Basic||€ 695 / $ 695||Annual Fee|
|Support Agreement – Enhanced||€ 1295 / $ 1295||Annual Fee|
|Support Agreement – Premium||€ 1895 / $ 1895||Annual Fee|
What does Ergosoft Support offer?
Ergosoft Support is our Software Support Product for
What does the product offering include?
You’ll be able to enjoying direct, one-on-one support
from our Customer Care Team
What are my support options?
We offer three different levels of paid support:
Basic, Enhanced and Premium
What is going to change for existing customers?
We continue to accept all Enduser Support Requests
Direct interaction with our support agents will
require an active Support Agreement
What if I decline the option to purchase?
For our existing customers and new customers who
purchase our products via one of our Partners, the
Free Level remains free of charge. It offers e-mail
support and access to the Documentation Portal