Sales FAQs

Dealer Demo Dongles / Licenses

Does ErgoSoft provide special dongles and licenses for their dealers? How much does it cost to get such a dongle and license?

Based on the ErgoSoft RIP Retail Partner Level, ErgoSoft offers their resellers a certain number of Dealer Demo Dongles free of charge. Additional Dealer Demo Dongles can be purchased (25 EUR / unit) if needed. All Dealer Demo Dongles are “not for resale” (NFR) and for demonstration, testing or support purposes only. The shipment cost of Dealer Demo Dongles is the responsibility of the ErgoSoft Retail Partner.

How long is the runtime of an ErgoSoft dealer demo license ticket?

ErgoSoft provides license tickets for the Dealer Demo Dongles on a six-month period.

My Dealer Demo License expired. What should I do?

You can always request a new license ticket via es.info@ergosoft.net. Please don’t forget to provide us with the number of your Dealer Demo Dongle (which you can find on the sticker on the front side of the dongle).

How many Dealer Demo Dongles can I get?

The number of Dealer Demo Dongles that ErgoSoft provides free of charge to their Retail Partners depends on the partner level. Additional Dealer Demo Dongles can be purchased at 25 EUR per unit. The shipment cost of Dealer Demo Dongles is the responsibility of the ErgoSoft Retail Partner.

 

Trial Version

What’s the purpose of an Evaluation License Ticket?

The Evaluation License Tickets are intended to bridge the time between an order and receiving the final license. They are also designed for testing and evaluating our RIP. They always have all options (meaning “Step & Repeat”, “ColorCombine”, “ColorGPS Profile Editor” and “True Shape Nesting”) and all drivers included.

I’m almost running out of Evaluation License Tickets. Who can I contact for getting new ones?

Please contact es.info@ergosoft.net and you will receive a new batch of Evaluation License Tickets shortly.

What’s the runtime of an Evaluation License Ticket?

Each Evaluation License Ticket activates a 45-day evaluation period, starting from the day the ErgoSoft RIP software is initially launched. The Evaluation License Ticket is not dedicated to a dongle so you can combine it with whatever dongle from your stock.

 

Drivers

How do I know, if my printer is supported by the ErgoSoft RIP?

All supported printers and cutters can be found on the ErgoSoft website.

How can I request to get my printer supported by the ErgoSoft RIP?

Please send a mail to es.development@ergosoft.net

Which measurement devices are supported by the ErgoSoft RIP?

All supported measurement devices can be found on the ErgoSoft website.